Privacy Policy

Depending on how you interact with Boba HQ, we may collect:

Information you provide directly

This may include:

• Full name.
• Email address.
• Phone number.
• Delivery address.
• Delivery area.
• Landmark or delivery instructions.
• Order information.
• Product preferences.
• Boba Academy enrollment information.
• Business information submitted through wholesale or distributor applications.
• Messages and enquiries sent to us.
• Information provided when requesting customer support.

Order and transaction information

When you place an order, we may collect information such as:

• Order number.
• Products purchased.
• Order value.
• Delivery information.
• Payment status.
• Payment reference or bank-transfer narration.
• Order date and time.

We do not need your online banking password, PIN or ATM card PIN to process a bank-transfer order. Please never send such information to Boba HQ.

Technical information

When you use our website, certain technical information may be collected automatically, such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Website activity.
• Approximate location information derived from technical data.
• Date and time of visits.

We may use your information to:

• Process and fulfil orders.
• Verify payments.
• Prepare and deliver orders.
• Contact you about your order.
• Send order status updates.
• Provide customer support.
• Process Boba Academy enrollment.
• Manage wholesale and distributor applications.
• Improve our products and services.
• Improve website functionality.
• Prevent fraud and unauthorised transactions.
• Maintain business and transaction records.
• Send marketing communications where permitted and appropriate.
• Meet legal and regulatory obligations.

When you place an order, we may send transactional emails including:

• Order confirmation.
• Payment verification notification.
• Payment confirmation.
• Preparation updates.
• Ready-for-dispatch notification.
• Rider/delivery information.
• Delivery confirmation.
• Other information necessary to complete your order.

These communications are part of providing the service you requested.

Where applicable, Boba HQ may send emails about:

• New products.
• Promotions.
• Boba Academy.
• Training opportunities.
• Business updates.
• Other Boba HQ news.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant email or by contacting us.

Unsubscribing from marketing emails will not stop essential transactional communications relating to an order or service you have requested.

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember preferences.
• Maintain shopping cart functionality.
• Understand website usage.
• Improve website performance.
• Support analytics and marketing where applicable.

Where required, we will provide appropriate cookie controls and information.

We do not sell your personal information.

We may share necessary information with trusted service providers where required to operate the business.

For example, information may be shared with:

• Website and hosting providers.
• Email service providers.
• Payment or banking-related service providers where applicable.
• Delivery riders or logistics providers.
• Technology and analytics providers.
• Professional advisers.
• Government or regulatory authorities where legally required.

We only intend to share information that is reasonably necessary for the relevant purpose.

When an order is being delivered, we may provide the rider or delivery provider with information necessary to complete the delivery, such as:

• Customer name.
• Phone number.
• Delivery address.
• Delivery instructions.
• Order reference.

We do not provide riders with information that is unnecessary for completing the delivery.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, meeting legal obligations and protecting our legitimate business interests.

Different types of information may be retained for different periods.

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your data is being used.
• Make a complaint about our handling of your information.

The Nigeria Data Protection Act 2023 provides the framework for personal-data protection in Nigeria, including obligations concerning transparency and privacy notices.

Some rights may be subject to legal or operational limitations.

Our website is not intended to knowingly collect personal information from children without appropriate consent or authorisation where required by law.

If you believe a child has provided personal information to us improperly, please contact us.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policy of any external website you visit.

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date on this page.

For privacy questions or requests, contact: