Shipping & Delivery

Boba HQ currently delivers from our location in Marwa, Lekki, Lagos.

Our delivery coverage is divided into zones based on distance from our dispatch location.

Lagos Delivery Areas

Delivery areas and fees may change based on operational costs and delivery availability.

The delivery fee applicable to your order will be shown at checkout before you complete your purchase.

After selecting your products or drinks:

• Add your items to your cart.
• Proceed to checkout.
• Select your delivery area.
• Enter your exact delivery address.
• Review your order and delivery fee.
• Submit your order.
• Transfer the required amount using your order number as the payment reference.
• Click “I’ve Made Payment.”

Your payment will then be verified by Boba HQ.

Clicking “I've Made Payment” does not mean that payment has been automatically confirmed.

It tells our team that you have completed your transfer.

We will verify the payment against our bank account before confirming your order.

Please do not make another transfer while your payment is being verified unless we contact you and request it.

Once payment has been verified, we will begin preparing your order.

Your payment confirmation email will include an estimated preparation time.

Preparation times can vary depending on:

• The items ordered.
• Order volume.
• Product availability.
• Drink customisations.
• Other operational circumstances.

Once your order is ready, it will be assigned to a delivery rider.

You will receive an email containing the available rider details, which may include:

• Rider name.
• Rider phone number.
• Bike plate number, where available.
• Delivery address.

Please keep your phone available while your order is out for delivery.

Customers are responsible for providing an accurate and complete delivery address.

Please include a useful landmark or delivery instruction where necessary.

If a rider cannot locate the address because the information provided is incomplete or incorrect, this may result in additional waiting time or delivery charges.

We work to deliver orders as efficiently as possible, but delivery times are estimates and may be affected by:

• Lagos traffic.
• Weather.
• Road closures.
• Rider availability.
• High demand.
• Incorrect customer information.
• Events or circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to contact you.

Please ensure that someone is available to receive your order.

If the customer is unreachable or unavailable when the rider arrives, the rider may wait for a reasonable period before leaving.

A second delivery attempt may attract an additional delivery fee.

If your order arrives damaged, incomplete or different from what you ordered, please contact Boba HQ as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Relevant photographs where appropriate.

We will review the issue and determine the appropriate resolution.

For products such as ingredients, packaging and equipment, delivery outside our standard Lagos delivery areas may be available depending on the product and destination.

Shipping fees, delivery timelines and available shipping methods will depend on:

• Destination.
• Package size and weight.
• Courier availability.
• Customs requirements.
• Other applicable charges.

Any applicable shipping charges will be communicated before dispatch.

International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.

For delivery questions, contact: